Steps
- Delete individual items first if that is all you want: a chat from the sidebar, a Study set from its page, a deck from your decks, a memory item or all memory from Account.
- To export your data, open Account and choose the export option. You receive JSON.
- If you pay for a plan, cancel it first through Manage billing. Keplar cannot cancel a Whop subscription for you, and account deletion is refused while a subscription is active.
- In Account, choose Delete account and type your email exactly to confirm.
- Deletion is permanent and signs you out everywhere.
What the export contains
Every record your workspace owns, as JSON, with secrets redacted. Image bytes are not inlined; their metadata is.
What deletion removes
Everything your workspace owns: chats, study sets, decks, memory, projects, sites, connections, agents and so on, plus your sign-in. Admin accounts are protected from self-deletion.
What is kept, and why
Some records stay after deletion because the law or billing and abuse protection need them: payment records, billing events, the usage ledger and counters, cooldowns, model-call records, spend totals and abuse reports. They hold ids and amounts, not chat, memory or site content. Anonymous funnel counts (a random browser id, no account link, no prompt text) are pruned after 180 days.
What deletion cannot reach
Data a model provider keeps under its own terms, a copy you shared that someone else saved, and sites already cached elsewhere. If you shared an answer, delete the share link first (see Share an answer).
Questions
Write to team@keplar.one.
Related
- Memory: what Keplar remembers about you: What Keplar remembers when memory is on, how to see, edit and erase it, and what it never does with your uploaded files.
- Upgrade, downgrade and cancel: How to change your plan, how billing through Whop works, what happens to your content on a downgrade, and how cancellation and refunds are handled.